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Illustrative workflow · example names and figures

Answers With Receipts

Your team already
answered this.
Again. And again.

Bring your inbox, Slack and documents into a shared support workspace. Review AI drafts and available supporting knowledge before your team sends a reply.

A workspace to exploreBring your existing knowledgeConnected to your workspace
ansrz · Northwind Support · queue
JLJonas LindqvistTCK-4182 · 3 min ago · billingWaiting
“I cancelled on the 28th and the refund still isn't in my account. When does it actually arrive?”
Drafted for you94% sure

Hi Jonas — your refund was approved on 29 August and sits with your bank for 5–10 working days, so it should land by 12 September at the latest. Reference RF-88104.

Read before writing
Refund policy — 2026 revision.pdfp. 3Rana's reply to TCK-390714 Aug#support-billing2 threads
Send it as writtenEdit it first⌘↵
Reading 4 inboxes · 18,402 answers indexed

Illustrative workflow · example names and figures

Illustrative workflowsNorthwindBrightpathVela GroupDelta RetailKestrelSolvay Labs

Illustrative workflow · example names and figures

The Quiet Tax

Support teams don't have a knowledge problem. They have a recall problem.

The answer exists. It's in a Slack thread from March, in a resolved ticket nobody tagged, in the third paragraph of a PDF someone renamed. So it gets written again, slightly differently, by whoever is on shift — and the version the customer receives depends on who picked up the ticket.

41%of tickets in a typical month repeat a question already answered
6.4hper agent per week spent re-deriving a known answer
3.2×variance in reply quality between best and newest agent
18%of knowledge-base articles were last touched over a year ago

Illustrative workflow · example names and figures

How It Works

Three moves. You can stop after any of them.

Step 01

It reads everything you already have.

Connect Gmail, Outlook, Slack or Fathom and drop in the PDFs nobody could find. ANSRZ indexes resolved tickets, internal threads and attachments — the answers, not just the documentation.

GmailOutlookSlackFathomUploads
Integrations · Northwind Support
GmailInbox + Drive documentssynced 6 min ago
Office 365Mail and calendarsynced 22 min ago
Slack#support-billing, #escalations, #product3 channels
Refund policy — 2026 revision.pdfUploaded by rana@northwind.coanswerable
Step 02

It drafts, and shows its working.

Generate a draft from the conversation and your workspace knowledge. Review the answer, available analysis and related articles before you send it.

Available source referencesAI analysisEditable drafts
Draft desk · 7 waiting
TCK-4182 · refund timingDrafted from 3 sources94% sure
TCK-4181 · seat downgradeDrafted from 2 sources88% sure
TCK-4178 · custom SLA requestNo source found — sent to a personno draft
TCK-4176 · invoice VAT idApproved by priya, sent 09:41sent
Step 03

A person still says yes.

Send as written, edit first, or write your own. Your team stays in control of agent replies, while the customer-facing assistant provides a separate way to ask questions.

Approval required by defaultCustomer-facing assistantConversation history
Autonomy · by topic
Refund timingAssistant answers directly · 412 this monthauto
Password resetsAssistant answers directly · 908 this monthauto
Billing disputesDraft, then a person approvesreview
CancellationsNever drafted — always a personhuman only
Provenance, Not Vibes

Keep the knowledge beside the answer.

Read the available analysis and related knowledge alongside a draft. Your team can check the answer, edit it or write a reply of their own.

Source visibility. Read the sources and related articles returned with an answer when they are available.
You decide. Review the answer and its supporting information before sending a reply.
Your edits stay yours. Change a draft before sending, or write the response yourself.
Draft · TCK-4182Your refund was approved on 29 August and sits with your bank for 5–10 working days, so it should land by 12 September.
Source of that phrase
Refund policy — 2026 revision.pdfpage 3 · § 4.2“Once approved, funds are released to the customer's issuing bank, which settles within five to ten working days.”
Verified by Rana, 31 Aug3 other sources agreed
What's Inside

One platform, four jobs.

Tour the product

Illustrative workflow · example names and figures

Northwind · 22-person support team
“We stopped writing the refund answer for the forty-second time. Two weeks in, the queue was down by a third and nobody had to trust a black box to get there.”
RKRana KhouryHead of Support, NorthwindRead the story
−34%tickets reaching a human, in 14 days
42 minmedian first reply, from 6h 20m
78%of drafts sent with light edits or none
The Honest Comparison

This is not a chatbot bolted to your help centre.

When a customer asksA generic AI chatbotANSRZ
“When does my refund actually arrive?”Paraphrases a public help article that never mentions settlement time.Quotes § 4.2 of your refund policy and the reply Rana wrote in August.
Something your docs never coveredDepends on the information available to that workflow.Your team can review the answer or write a reply using the existing ticket workflow.
A question your best agent answered onceNever saw it — tickets aren’t in its index.Reads resolved tickets and internal Slack as first-class knowledge.
Anything a regulator might ask about laterThe record depends on the tool and configuration.Ticket conversations retain messages, internal notes and available AI analysis in the workspace.
We keep the head-to-heads public, including where we lose.See all comparisons
Trust

Your customers' words never leave the perimeter you'd accept.

Read the security page
Workspace accessAccount permissions and data access controls.
Your connected sourcesDocuments and integrations scoped to your account.
Tenant boundariesWorkspace data is scoped through account access controls.
Review before sendingAgents review and send their support replies.
Explore ANSRZ

See what your support workspace could be.

Explore tickets, knowledge and the customer portal in a demo workspace. Talk to our team about using your own sources.