Support should remember what your team already knows.
ANSRZ brings tickets, shared inbox conversations, knowledge and a customer portal into one workspace. The aim is simple: make the next useful answer easier to find.
Tickets & inbox
Reviewed knowledge
Customer portal
Four ideas behind the workspace.
Knowledge belongs in the workflow.
Keep the conversation, related articles and the next action close together.
A person owns the reply.
Your team reviews and sends agent replies, with room to edit or write its own answer.
Published knowledge deserves review.
Generated articles enter a review workflow before becoming customer-facing guidance.
The workspace should stay clear.
Give agents, owners and customers the controls relevant to their work.
Built around the people doing the work.
A shared workspace connects the people answering questions, maintaining knowledge and looking for help.
Agents
Work the queue, check the draft and send the answer.
Owners
Manage sources, workspace settings and the team.
Customers
Find guidance, ask a question and follow a ticket.
Care about thoughtful support software?
Tell us about your experience and the work you would like to do. Contact our team to ask about opportunities.
Get in touch ↗Tell us the shape of your support problem.
Explore the current workspace with a demo, or send us a message about your team and the workflow you need.
Send a message →See it work. Then bring your own knowledge.
Explore the demo workspace or talk to our team about the support workflow you need.