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The Product

A support desk with a memory.

Four surfaces, one support workspace: tickets and inbox, published knowledge, a customer assistant, and an overview of the work that needs your attention.

The Draft DeskKnowledgeCustomer AssistantOverviewSecurity
01 · The Draft Desk

The conversation, draft and knowledge. Together.

Keep tickets and inbox conversations in dedicated queues. Generate an AI draft, inspect available analysis and related knowledge, then edit or send the answer.

One list, every channel — email, Slack, portal, widget and phone notes in the same queue.Confidence floor — set it per topic; below it, ANSRZ refuses to draft and routes to a person.Roles that mean something — members work the queue, owners hold uploads, integrations and billing.Audit trail — who approved what, from which sources, for a year.
Queue · 7 waitingWaitingEverything
Jonas Lindqvist3 min
Cancelled on the 28th and the refund still is not in my account.draft ready · 94% sure
Marta Oliveira11 min
Can we move two seats from the annual plan to monthly?draft ready · 88% sure
Hendrik Voss26 min
Need a custom SLA before we can sign the renewal.no source found · needs a person
Aisha Rahman1 h
The VAT id on invoice 88104 is wrong.approved by priya · sent 09:41
Tom Becker2 h
Widget stopped loading on our checkout page.escalated to engineering
Your reply controls
01Send as written02Edit the draft03See the sources04Assign the ticket
Knowledge base18 published · 3 drafts waiting
Knowledge awaiting reviewReview the refund article before it reaches your customers.Read the generated draft, check it against your policies, and make any edits before publishing.
Refund timingdraft topicYour 18 published articlesin your library
Review the draftNot worth writing
When your refund arrivesDraft · waiting for youfrom 41 tickets
Moving seats between plansPublishedanswered 212×
Setting up SSO with OktaPublishedanswered 96×
Data retention and deletionNeeds review · 14 months oldanswered 41×
02 · Knowledge

Knowledge your whole team can use.

Create articles, review generated knowledge and organize your published library. Keep the approval decision with your team and make published content available in your portal.

  • Generate knowledge from the sources connected to your workspace.
  • Review and edit generated articles before publishing.
  • Published articles are available through the customer knowledge base.
  • Nothing publishes without approval — the assistant never invents documentation.

Illustrative workflow · example names and figures

03 · Customer-Facing

A portal and a widget that answer in your voice.

One script tag brings your portal to your website. Customers can browse knowledge, ask the assistant, or sign in to create and follow their tickets, with your workspace branding.

The whole install<script src="https://ansrz.com/widget/v1/support.js" data-ansrz-slug="your-workspace"></script>
31%of questions answered without a person
9 smedian answer time in the widget
0answers sent without a citable source
NNorthwind SupportUsually answers in a few seconds
When does my refund actually arrive?
Refunds are approved within one working day, then your bank settles in 5–10 working days. For a cancellation on the 28th, expect it by 12 September.
When your refund arrivesRefund policy § 4.2
Still not right — talk to a person
Ask anything…
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Illustrative workflow · example names and figures

04 · Workspace Overview

Know what needs your attention.

See the work in front of you: tickets needing attention, articles awaiting review, integration status and recent activity. Open the next task directly from your workspace.

Ticket needing attentionTicketsActivityNext step
When does a refund actually reach my bank?419.2 hDraft is ready to approve
Can I get an invoice with a different VAT id?183.1 hDraft an article
Which of my seats count as read-only?142.4 hExisting article contradicts itself
Do you sign a custom DPA?94.8 hNeeds legal, not the assistant
Why did the widget stop loading?65.5 hEngineering, tracked in Linear

Everything else a support platform has to do, done quietly.

IntegrationsGmail, Office 365, Slack, Fathom, webhooks — and a file drop for the archives nobody has opened since 2019.
Bulk ingestUpload supported documents and transcripts, follow processing progress and manage your source files.
Roles and teamsWorkspace owners and members, ticket assignment, invitations and permission-based management.
Your brandYour logo, colours and welcome message across the customer portal and embedded widget.
Notifications that stopKeep track of workspace notifications, read status and links to the work behind them.
Workspace activityOpen tickets, published articles, connected integrations and recent workspace activity.
Regional preferencesSet the timezone and regional preferences used to display dates in your workspace.
API and webhooksConnect supported integration callbacks and use the available ticket reply-generation endpoint.
Source uploadsBring supported source files into the workspace, then track ingestion and review your knowledge.

See it draft from your own archive.

Explore the demo workspace, then talk to us about connecting your own knowledge.

Explore the demoCompare with your current tool