What should the support team review next?
An illustrative team organizes its sources, reviews its article queue and uses recent activity to keep track of the work.
The useful starting point is the work already in front of the team. Keep the customer context with the conversation, and make the relevant knowledge easy to find.
Open the review queue and follow recent workspace activity.
Bring the knowledge into the workflow.
Use the workspace's supported sources and published articles. Review generated knowledge before publishing, and keep the content your customers rely on up to date.
Workspace overview
Open the review queue and follow recent workspace activity.
Keep the next action close to the answer.
An agent can review an AI draft, inspect the available analysis and related knowledge, edit the response, and send it through the existing conversation. Customers can also browse published guidance or create a ticket through the portal.
The exact workflow depends on your team's sources, permissions and plan. Explore the demo to see the current product in use.